Creative Content Officer
Overview of Responsibilities
We’re looking for a Creative Content Officer to help bring our stories, ideas and ambitions to life.
This is a hands-on, delivery-focused role where you’ll turn communications plans into engaging digital experiences and creative content. Working closely with Communications Managers, specialists and project teams, you’ll take ownership of projects from concept through to delivery, creating content that is clear, accessible and impactful.
You’ll use your creativity, curiosity and technical skills to continually improve how we communicate, finding new ways to connect with audiences and making complex ideas simple, engaging and meaningful.
This is an exciting opportunity to shape how we show up digitally and creatively, while developing your skills in a supportive, collaborative environment.
What you’ll be doing:
Accountability 1: Create compelling digital & creative content
- Design and deliver engaging content for websites, campaigns, social media, events and internal platforms
- Turn complex or technical information into clear, accessible and audience-focused content
- Bring our brand to life by applying visual identity, tone of voice and design standards consistently
- Work collaboratively to deliver content aligned to briefs and communications plans
Accountability 2: Enhance digital platforms & user experience
- Support the development and continuous improvement of websites and digital platforms
- Apply UX/UI best practice to create intuitive, inclusive and user-friendly experiences
- Build and manage content in CMS platforms (e.g. WordPress), using existing templates and tools
- Test, update and refine content to ensure performance, accessibility and compliance
Accountability 3: Collaborate to deliver great work
- Play an active role in delivering creative and digital projects on time and to a high standard
- Work closely with colleagues, stakeholders and external partners to bring ideas to life
- Share updates on progress, risks and opportunities, helping keep projects on track
Accountability 4: Apply technical expertise & drive quality
- Use your knowledge of digital tools, creative software and web technologies to deliver high-quality outputs
- Follow best practices for coding, documentation, security and digital governance
- Spot opportunities to improve content, platforms or processes, and share your ideas
- Keep learning and developing, staying up to date with digital, design and UX/UI trends
Accountability 5: Strengthen capability across the organisation
- Share your knowledge and support others to build digital confidence and skills
- Use templates, standards and guidance to ensure consistency and quality
- Handle tools, systems and content responsibly and in line with organisational policies
Accountability 6: Lead with purpose and inclusivity
- Bring a positive, proactive mindset to your work, taking ownership and showing initiative
- Help create an inclusive, respectful and collaborative team environment
- Value diverse perspectives and work openly with others to achieve shared goals
- Act as an ambassador for our values in everything you do
- Demonstrate integrity, professionalism and sound judgement in your work and decisions
Why join us?
- Be part of a team shaping how we communicate and connect with our audiences
- Work on meaningful, varied projects where your creativity makes a real difference
- Collaborate with supportive, talented colleagues across the organisation
- Grow your skills in a dynamic and evolving digital environment
Qualifications
Essential:
- Degree qualification with additional demonstrable experience of leading on key projects
- Experience of communications within a complex, matrixed, programmatic environment
- Experience with graphic design tools (e.g., Adobe Creative Suite) and video editing software and the ability to produce high quality output
- Proficiency with content management systems (CMS), social media platforms, and analytics tools.
- Proven relationship builder with stakeholders at all levels
- Excellent communication skills – both written and verbal
- Ability to act as an external ambassador for the programme
- Strategic, creative and innovative thinker
- Ability to translate complex technical information into simple, understandable and engaging content.
- The ability to work autonomously, manage your own time, and juggle a range of projects effectively.
- Qualifications related to digital content creation, graphic design or videography (or a portfolio that can demonstrate an equivalent ability)
Beneficial:
- Experience working within a complex, programme‑based or technical organisation.
- Awareness of SEO, website performance and basic web security principles.
- Experience working with external suppliers or agencies.
- Relevant qualification or demonstrable training in digital content, UX/UI, design or communications.
- CIPR qualified (or equivalent)
- Experience of coaching and training others, including designing training protocols
Additional Information
We welcome applications from under-represented groups, particularly women in STEM and individuals from British black and other ethnic minority backgrounds, and people with disabilities. Our Executive team, supported by our 'Equality, Diversity and Inclusion' (EDI) Partner and Inclusion Ambassadors, actively promotes EDI and takes steps to increase diversity within our organisation. We reinforce best practices in recruitment and selection and evaluate approaches to remove barriers to success.
UKFE is committed to being accessible. Please email talent@ukifs.uk if you have any questions or require help or adjustments to compete on a fair basis, for example, changes to the way we interview or share information.
This role requires employees to complete an online Baseline Personnel Security Standard (BPSS), including the Disclosure & Barring Service (DBS) checks for criminal convictions. Whilst not required at this time, there is a possibility of an SC Clearance being required in the future. If a candidate already holds an SC clearance, that clearance can be transferred to UKIFS.
For applicants applying from outside the United Kingdom or those who have spent time outside the UK in the last five years, please visit the following link for information on criminal records checks: https://www.gov.uk/government/publications/criminal-records-checks-for-overseas-applicants If your country of residence or previous residence is not listed on the website or if the UK Government does not have information on obtaining a criminal records check from that state, we regret to inform you that we cannot process your application.
Please note that vacancies are generally advertised for 4 weeks but may close earlier if we receive a large number of applications. We may consider your application for future positions or similar positions within the organisation.
We have a number of exceptional opportunities available at the moment, to view them all please visit Careers - STEP.
